The Vital Role of Listening and Communication in CX
As a former educator and school leader stepping into the dynamic realm of Edtech, one of the most crucial lessons in customer success I have learned is the necessity to…
From Writing Code to Leading Customer Success: Lessons from my Successful Career Pivot
Divya is a content contributor for South Asian Success, check out all his articles here. “Are You Leaving a Quarter of a Million Dollars on the Table?“ That was the…
Unlocking Success: 5 Bold Strategies for South Asian Trailblazers in Corporate America
Did you know? Out of the 40 or so Asian American CEOs of Fortune 500 in the US, a staggering 22 are South Asian. Impressive statistic right? Yet, despite this…
The Many Faces of Customer Success
Customer Success (CS) can seem daunting to fully comprehend. I certainly felt that way when entering the field 8 years ago. While you may understand the nuances of a well…
Customizing GPTs in ChatGPT4 for Customer Success: A Beginner’s Guide
Divya is a content contributor for South Asian Success, check out all his articles here. It seems like ChatGPT and Generative AI are in every conversation these days. While ChatGPT…