Why South Asian Success and Why Now?
Why South Asian Success and why now? I think about this question nearly every day, in conversations with friends, family and my community. The initial inspiration for doing this came…
How to Transition from Customer Support to Customer Success: A Practical Guide
“Customer support taught me how to solve problems, but customer success taught me how to prevent them.” – A Former Support Agent Turned CSM It started with frustration. Sitting in my…
Bridging the Gap: How Product and Customer Success Teams Can Work Together
Ever feel like your product and customer success teams are speaking different languages? You’re not alone! In many companies, these two important teams often operate in silos, missing out on…
From the Classroom to Customer Experience: My Journey from Education to EdTech (Pt. 1)
Transitioning careers can be daunting, exhilarating, and everything in between. For those of us who’ve spent years in the classroom, the idea of stepping beyond the school walls can feel…
Cultural Intelligence in Customer Success: Understanding Celebrations and Customer Behavior
Imagine sending a “Happy Holidays” message to your customer, only to learn they’re celebrating a major festival you’ve never heard of. In our globally connected world, understanding and respecting diverse…
Customer Service vs. Customer Success: The Secret Recipe for Account Growth
As the technology landscape matures and grows, one thing is clear- customer experience isn’t just a buzzword – it’s the heartbeat of your brand. Whether you’re handling complaints, optimizing success,…
Are you tired of guessing what your customers really want?
In today’s competitive environment, understanding your customers’ needs, pain points, and wants is important for growth. A strong Voice of Customer (VoC) program can help you achieve this, but not…
Revenue Revolution: Transform Success into Profit
Namaste, South Asian Success community! I’m Kirthi, a former innovation strategist, marketing manager, product manager, and now CSM…and I’m absolutely thrilled to be your newest blogger. I was once told…
Managing Customer Expectations During Crises: A Comprehensive Guide
Deepak is a content contributor for South Asian Success, check out all his articles here. In today’s fast-paced business world, crises and disruptions are inevitable. Whether it’s a global pandemic,…
From Writing Code to Leading Customer Success: Lessons from my Successful Career Pivot
Divya is a content contributor for South Asian Success, check out all his articles here. “Are You Leaving a Quarter of a Million Dollars on the Table?“ That was the…