Read more about the article Transitioning Careers – Part 3: Building a New Career Path: The practical steps I took to transition into EdTech, from networking to learning new tools and adapting to a corporate environment

Transitioning Careers – Part 3: Building a New Career Path: The practical steps I took to transition into EdTech, from networking to learning new tools and adapting to a corporate environment

From the Classroom to Customer Experience: My Journey from Education to EdTech (Pt.3) When I first decided to leave the school system and explore a career in EdTech, I didn’t…

Continue ReadingTransitioning Careers – Part 3: Building a New Career Path: The practical steps I took to transition into EdTech, from networking to learning new tools and adapting to a corporate environment
Read more about the article Transitioning Careers – Part 2: The Power of Transferable Skills: Breaking down the skills I gained as a teacher and school leader that helped me succeed in a completely new industry

Transitioning Careers – Part 2: The Power of Transferable Skills: Breaking down the skills I gained as a teacher and school leader that helped me succeed in a completely new industry

Part 2: From the Classroom to Customer Experience: My Journey from Education to EdTech  One of the biggest fears I had when stepping into EdTech was, “Do I have the…

Continue ReadingTransitioning Careers – Part 2: The Power of Transferable Skills: Breaking down the skills I gained as a teacher and school leader that helped me succeed in a completely new industry
Read more about the article How to Transition from Customer Support to Customer Success: A Practical Guide

How to Transition from Customer Support to Customer Success: A Practical Guide

“Customer support taught me how to solve problems, but customer success taught me how to prevent them.” – A Former Support Agent Turned CSM It started with frustration. Sitting in my…

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Read more about the article From the Classroom to Customer Experience: My Journey from Education to EdTech (Pt. 1)

From the Classroom to Customer Experience: My Journey from Education to EdTech (Pt. 1)

Transitioning careers can be daunting, exhilarating, and everything in between. For those of us who’ve spent years in the classroom, the idea of stepping beyond the school walls can feel…

Continue ReadingFrom the Classroom to Customer Experience: My Journey from Education to EdTech (Pt. 1)