Why South Asian Success and Why Now?
Why South Asian Success and why now? I think about this question nearly every day, in conversations with friends, family and my community. The initial inspiration for doing this came…
Building a Future in Customer Success
** Trigger Warning: This blog post discusses sensitive topics related to death and loss, which may be upsetting to some readers. Please proceed with caution and seek support if needed.**…
Navigating the Customer Success Job Market: Tips for Job Seekers and Hiring Managers
Hi everyone! I’m Swati Garg, Founder & CEO of Melo Associates, where we take pride in being the leaders in Customer Success and Professional Services recruitment. I also co-founded CuSP:…
The Vital Role of Listening and Communication in CX
As a former educator and school leader stepping into the dynamic realm of Edtech, one of the most crucial lessons in customer success I have learned is the necessity to…
The Many Faces of Customer Success
Customer Success (CS) can seem daunting to fully comprehend. I certainly felt that way when entering the field 8 years ago. While you may understand the nuances of a well…
In SaaS world, does a CSM need to be product centric?
This is a 2-minute read, I promise. I’ve always loved connecting with customers. Whether I was working at an MNC or even a startup, building relationships & delighting users was…
Harnessing Emotional Intelligence for Employee Engagement and Organizational Success
Deepak is a content contributor for South Asian Success, check out all his articles here. In today’s fast-paced and competitive business landscape, the value of Emotional Intelligence (EI) cannot be…
Customizing GPTs in ChatGPT4 for Customer Success: A Beginner’s Guide
Divya is a content contributor for South Asian Success, check out all his articles here. It seems like ChatGPT and Generative AI are in every conversation these days. While ChatGPT…
Welcome Post
Welcome to the South Asian Success Blog! We are so excited to share the ideas, insights, and thought leadership from our organization with you all soon. Our mission: We aim…